* To promote a profitable and sustainable business activity that meets the customers needs.
* To increase the company's market share
* To gain the competitive edge
* To increase the company's role in relations to social responsibility
* To provide excellent customer service
Process Focused Goals:
* Improve flexibility and ability to respond to Marketing initiatives.
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* Improve system accuracy and responsiveness.
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* Improve performance
measurement and reporting capability.
* Reduce administrative overhead and cost of commissioning.
Business Focused Goals:
* Increase quality.
* Reduce delivery time.
* Reduce cost.
* Implement change faster.
Management Focused Goals:
* Manage risk better.
* Improve reliability of budgets and schedules
* Provide a better working environment.